Customer Service

Significantly increase the efficiency of your
customer service operation by automating responses
to your customers most frequently asked questions.

We can provide you with the following:

  • A 24/7, 365 automated agent.
  • Responses are pre-programmed and therefore consistent, eliminating agent response error.
  • Can be installed on your website and integrated into your Facebook page via Messenger.
  • Can respond to queries instantly, no more waiting in queues, ensuring better customer satisfaction.
  • Responses are instant ensuring immediate resolution to queries.
  • Responses can include richer content such as images, links or data capture forms.
  • Our Live Chat back-up system can be set up for individual departments and to be active at certain times of day.
  • We can also manage part or all of your Live Chat back-up service if you wish.

Click on the relevant image to find out more
about what can be achieved with a chatbot for
your organisation